This session starts off with the owner waking up after having a party the day before, noticing that their cat is urinating on a cushion which is blood stained. The owner uses an AI chat bot to try and find out what could be wrong with their cat, and AI tells her it’s an emergency, so she phones the practice to book an appointment.
The receptionist doesn’t handle the situation very well, and doesn’t book the owner in properly, already leaving the cat at a disadvantage. Here we’ll take a deep dive into what went wrong with the receptionist, focusing on the importance of using the whole team when it comes to appointments.
Moving on, the session will discuss how we would access and treat the blocked cat, with the nurse’s role heavily featured. We will also look at handling difficult conversations with the client in several areas, such as tackling the challenges of using modern technology, the discussion of euthanasia, as well as veterinary costs. The session will then conclude with a discussion on how to prevent these scenarios from happening again.
This ‘Day in the Life of’ really encompasses the whole team in managing and treating these patients, focusing on a holistic and contextualised care approach, and staying true to what’s happening in practice today.