Veterinary fees increasingly feel like a battleground between clients and vets, does it have to be this way? In this session we will explore how the professions, from large organisations down to the individual vet or nurse, can play a role in building a better understand between vets and clients on the topic of vet fees.

Key Learning Objectives:

• Gain a better understanding of the financial realities of key client groups.
• Understand how using a contextualised care approach can help reduce the guilt that is sometimes felt by both parties when costs limit options for care.
• Gain confidence in having conversations about money and using these to guide the best animal welfare outcome.