This talk explores the essential role of effective communication in veterinary consultations, emphasising strategies to enhance client trust and satisfaction while addressing concerns about money. Attendees will learn techniques to build rapport, clarify costs and the value of treatments, educate clients, involve them in decision-making, and transparently address financial concerns.

The session will highlight the importance of contextualised care in veterinary settings, providing practical tools and insights to foster a client-centred approach, ultimately improving outcomes in the consultation room and enhancing the overall client experience.